Can I get a refund if my item doesn't fit?
No refunds, exchanges only. If the item you purchase doesn't fit you can exchange it for the correct size or an item of equal value.
How long does shipping take?
Orders normally take 3 - 5 business days to ship out, but sometimes it can take longer. Email info@LyfestyleNYC.com if you would like to get the status of your order
How do your clothes fit?
Most of our designs fit true to size but feel free to contact us if you have sizing questions about a particular design
How do I go about returning an item for an exchange?
If you would like to return an item mail the item to Lyfestyle Clothing, 56 Bogart Street (Lower Level), Brooklyn NY 11206 with a note inside the package explaining the reason for the exchange and what you would like to exchange. After you have mailed the item back to us contact us via email with the tracking #.
How much does shipping cost?
Shipping costs are based on the weight of the order
Which shipping carrier do you use?
We ship out all goods using USPS Priority Mail
Can I expedite shipping?
Unfortunately we are unable to offer expedited shipping
Can I pick up my online order up from the showroom?
Possibly, certain items found online are available for pick up but you must email or call to confirm if a pick up option is available for that item
Is there a restocking fee for exchanges?
Yes, all exchanges require the customer to pay a $30 restocking fee per item along with all shipping costs unless the reason for the exchange is due to us mailing out the wrong item or us mailing out damaged goods.
How long do I have to make an exchange?
You have up to 5 calendar days after the date of your purchase to make an exchange, only unworn items can be exchanged
Do you have a location I can visit to make a purchase?
Yes, you can make an in-person purchase at our showroom:
Showroom Address: 56 Bogart Street, Brooklyn NY 11206
Can I cancel or change an online order once it has been placed?
Unfortunately we are unable to allow customers to change or cancel online orders once they have been placed
What are the hours of operation for the showroom?
Monday - Saturday from 11am - 7pm. Contact info is below:
Online Office Phone #: 917-376-3044
Do you ship internationally?
Yes we ship internationally. You can place the order online for no extra cost but you will be notified of the additional cost of shipping you have to pay based on your location when its time for us to ship the item to you.
Do I get a tracking # with my order?
All customers are provided with a tracking # for their order. Once the shipping label has been created customers receive an email from us with the tracking information. If you do not receive an email after 5 business days feel free to email us and we will provide it to you.
Can I return or exchange items I purchased online at the Showrrom?
Yes, you can exchange items your purchased online in person at our office or mail the items to Lyfestyle Clothing, 56 Bogart Street (Lower Level) Brooklyn, NY 11206 with a brief note explaining the reason for the return or exchange
What do I do if my package says delivered but I never received it?
If you are having any issues receiving your package contact you local Post Office the moment you notice the issue. We are not responsible for any lost or undelivered packages. The United States Post Office insures all lost or damaged packages. If your tracking information says it was undelivered you can open an insurance claim by calling the United Post Office (800) 275-8777.
Do you provide insurance on your packages?
Yes, we provide insurance for the full amount of the order for all order over $100
Can I use an online promo code for custom orders or at the showroom?
No, online promo codes are only applicable to orders placed directly from our online store
How do I place an order for pickup from your showroom?
Select Yes for pickup when you are making a purchase from our online store or call us to place an order over the phone for pickup. All pickup online orders that are made for pickup are scheduled to a rush fee equal to the cost of shipping.
Can I order online if my Billing Address doesn't match my Shipping Address?
If you billing address does not match your shipping address you must order using your PayPal account or your order will be cancelled