How long does shipping take?

Orders normally take 3 - 10 business days to ship out, but sometimes it can take longer. Email info@LyfestyleNYC.com if you would like to get the status of your order 

Can I get a refund if my item doesn't fit?

No refunds, exchanges only. If the item you purchase doesn't fit you can exchange it for the correct size or an item of equal to the amount spent (not including the cost of shipping).

Is there a restocking fee for exchanges?

Yes, all exchanges require the customer to pay a $30 - $50 restocking fee per item (depends on the item being exchanged) along with all shipping costs unless the reason for the exchange is due to us mailing out the wrong item or us mailing out damaged goods. 

How long do I have to make an exchange?

You have up to 5 calendar days after receiving your order to identify any issues with your order or to make an exchange. Please note only unworn items in their original packaging can be exchanged.

How do I go about making an exchange for an item I purchased online?

Email us at Info@LyfestyleNYC.com with the order # along with a brief explanation of why you need to make an exchange. Someone will get back to you with instructions on how to proceed with the exchange. 

If I used a promo code online can I exchange that item?

Yes, you can exchange an item your ordered online using a promo code. However; you can only exchange it for an item equal to the amount you spent.

Can I exchange an item that I purchased from the Sale Collection online?

No, items listed as being on Sale which are found under our Sale Collection online are Final Sale and are ineligible for an exchange. 

How do your clothes fit?

Most of our designs fit true to size but feel free to contact us if you have sizing questions about a particular design

How much does shipping cost?

Shipping cost is based on the weight of the order

Which shipping carrier do you use?

We ship out all goods using USPS Priority Mail

Can I expedite shipping?

Unfortunately we are unable to offer expedited shipping 

Do you have a location I can visit to make a purchase?

No, you can only purchase our items via our online store

Can I cancel or change an online order once it has been placed?

We are unable to allow customers to change or cancel online orders after they have been placed. In the event that we are able to cancel the order customers may be subject to a $50 cancellation fee.

Can I make a special request to an order such as ordering a sweatsuit but the top and bottom are different sizes or a color / size I dont see online?

Sometimes we are able to accommodate special request to orders, but we ask that you email us prior to placing the order to confirm we can accommodate your request. As well as emailing us, after the order is placed provide us with the order # so we can ensure we know exactly what order needs accommodations.                                      

Do you ship internationally?

Yes we ship internationally. You can place the order online for no extra cost but you will be notified of the additional cost of shipping you have to pay based on your location when its time for us to ship the item to you. 

Do I get a tracking # with my order?

All customers are provided with a tracking # for their order. Once the shipping label has been created customers receive an email from us with the tracking information. If you do not receive an email after 5 business days feel free to email us and we will provide it to you.  

What do I do if my package says delivered but I never received it?

If you are having any issues receiving your package contact your local Post Office the moment you notice the issue. We are not responsible for any lost or stolen packages. The United States Post Office insures all lost or damaged packages up to $100. If your tracking information says it was undelivered you can open an insurance claim by calling the United Post Office (800) 275-8777.

Can I order online if my Billing Address doesn't match my Shipping Address?

If your billing address does not match your shipping address you may be contacted for more information which will delay your order shipping out

Do you provide insurance on your packages?

Yes, we offer Lyfestyle Package Protection for all orders placed on our website

What exactly does Lyfestyle Package Protection cover?

Package protection is a way to insure your package with us. In the situation where your package has been lost, damaged or stolen without any issues or questions we will ship you a replacement order, or we will refund you in full if the items are no longer available 

I paid for Lyfestyle Package Protection and I didn't receive my package or it was delivered damaged. What do I do?

Simply email info@LyfestyleNYC.com with your order # and an explanation of the issue and someone will resolve the matter for you. NOTE: IF YOUR PACKAGE TRACKING STATUS READS DELIVERED WE WILL BE UNABLE TO HONOR PACKAGE PROTECTION. IN ORDER FOR THE PACKAGE TO BE VERIFIED AS LOST OR STOLEN THE TRACKING STATUS CANNOT READ DELIVERED.

Can I use a promo code on items that are already on sale?

If you use a promo code to receive a discount on a sale item there is a chance that your order will be cancelled and all funds refunded to the customer. 

Can I use a promo code to receive free items?

No, the amount spent must exceed the value of the promo code or the order will be cancelled.  

 

NOTE: We reserve the right to cancel any order placed on LyfestyleNYC.Shop